Shipping policy

Thank you for shopping with GoCapture! Below you’ll find important information regarding how and when your order will be processed and shipped.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email.

Once your order has been processed, it will be shipped according to the delivery timeframe outlined below.

Please note that processing times are separate from shipping times.

Shipping Time

  • Estimated delivery time: 5–7 working days
  • Delivery times may vary depending on your location, shipping carrier delays, customs processing, weather conditions, or peak seasons
  • Working days do not include weekends or public holidays

While we strive to meet the estimated delivery window, shipping times are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase. Any applicable taxes or duties will also be shown at checkout where required.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes tracking information (when available).

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Shipping Delays

Although we work diligently to ensure timely delivery, delays may occur due to circumstances beyond our control, including carrier disruptions or customs clearance procedures.

GoCapture is not responsible for shipping delays caused by carriers, customs authorities, or unforeseen external events.

Incorrect or Incomplete Address

Please carefully review your shipping address at checkout to ensure it is accurate and complete.

GoCapture is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to reship the package.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date.

When contacting us, please include:

  • Your order number
  • A description of the issue
  • Clear photos of any damage (if applicable)

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about this Shipping Policy, please contact us through the contact information provided on our website.